Sushi Samurai [GRANT]

This proposal’s expectation is to release a maintenance grant. Full details and discussions thus far can be found at:

https://forum.sushi.com/t/sushi-s-all-in-one-customer-support-and-engagement/4435

With the increased usage of DEX’s, users are in need of support and troubleshooting. This proposal is designed to create a seamless multilingual customer service portal for Sushi users maintained by community members, aka “Sushi Samurai”. The primary goal is to give users the right customer support experience at every stage of their journey on Sushi. The supplementary goal is to educate the users about the platform at a low-level stage in addition to Gitbooks and give them a visual walkthrough of Sushi and partner ecosystems.

As of now, there are 6 dedicated Samurai who have been extremely helpful with thwarting scam attacks, and assisting users with issues revolving around their DeFi experiences. They can be found on the right-hand menu of Discord: Maka rsk Porlix n00bie HHK Pegbit

Main Focuses:

• Creating a Core Support team “Sushi Samurais”

• Implement a high-level customer knowledge base covering a wide range of topics on the Sushi ecosystem

• Segregate knowledge base and topics to span across three levels - Beginner, Intermediate, and Pro, allowing the customer flexibility on how they wish to engage with the support system High-level focus on the visual aspect. Provide users with more visual guidance through the use of illustrations and video walkthroughs included in all major articles.

• Implementing a 3-level support system, with chatbots, live chats, and a ticketing application

• Chatbot to act as a self-serve help service by instantly providing answers to a plethora of frequently answered questions

• Live chat application to provide real-time help from Sushi Samurais.

• The ticketing system allows users to create tickets that can be addressed, handled, and closed out by Sushi Samurais in conjunction with developers.

• Create a direct support line for institutions to bridge to in the future. “A DeFi 101” coursebook implementation that covers all the important topics in a gamified model for the user to learn from. Creating community reports and analytics to provide transparency on all the support measures handled in the new platform.

Chef's recommendation : All of the Sushi Samurais have been instrumental in helping new & established community members in Discord and will receive my personal guidance if passed with weekly sync to make sure everything is on track. 0xMaki